Private Policy - Angels & Cook

Last updated: 2025

Angels & Cook (“we,” “our,” “us”) respects your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from our shop.

  1. Information We Collect

We collect the following personal information when you interact with us:

  • Order information: name, billing and shipping address, email, phone number, and payment details (processed securely by our payment providers).
  • Account information: if you create an account, we collect login details and purchase history.
  • Marketing information: if you sign up for our newsletter, we collect your name and email address.
  • Technical information: cookies, IP address, browser type, and device data (via analytics tools).
  1. How We Use Your Data

We use your personal information to:

  • Process and deliver your orders.
  • Manage payments and refunds.
  • Respond to your queries and provide customer service.
  • Send you marketing emails (only if you have opted in).
  • Improve our website and services through analytics.
  • Comply with legal and tax obligations.
  1. Sharing Your Data

We will never sell your data. We only share it with trusted third parties where necessary, including:

  • Payment providers (Mollie) to process transactions.
  • Delivery companies (Royal Mail, couriers) to deliver your orders.
  • Website provider (Webador) for hosting and order management.
  • Email marketing services (e.g. Mailchimp, if used) for newsletters.

All third parties must comply with GDPR and process your data securely.

  1. Marketing Communications
  • You will only receive marketing emails if you have opted in.
  • You can unsubscribe at any time by clicking “unsubscribe” in emails or contacting us directly.
  1. Cookies

Our website uses cookies to improve user experience and monitor site performance.

  • Essential cookies: required for checkout and site security.
  • Analytical cookies: help us understand traffic and improve services.
  • Marketing cookies: only used if you consent.

You can manage cookies through your browser settings.

  1. Data Retention
  • We keep order information for 6 years to meet tax and legal obligations.
  • Marketing data is kept until you unsubscribe.
  • Other personal data is only retained as long as necessary for the purposes described.
  1. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict processing.
  • Withdraw consent for marketing.
  • Complain to the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.
  1. Security

We take appropriate measures to protect your data, including SSL encryption, secure hosting, and limiting access to authorised personnel only.

  1. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Angels & Cook
Email: [Insert Email Address]
Website: www.angelscook.com